Tuition Education Platform FAQ
TEP is an app that allows parents and guardians to pay for tuition from a phone or tablet. Download TEP.
Tuition Education Platform
We are excited to have you using the Tuition App! Remember to download the app on your phone by selecting one of the icons for your device below. Once you have it downloaded, type in “Renton Prep” as your school, this is for both campuses. Remember that your username is your email and your temporary password to log in is the one we previously sent in an email.
Once you have your account set up, you can choose your preferred method to pay for tuition going forward. If you need help or have any questions, you can contact the TEP help system at 866-698-7155.
DOWNLOAD THE TEP APP NOW
DOWNLOAD THE TEP APP NOW
Frequently Asked Questions
Are there any fees associated with using the TuitionEP app?
The app is free to download and there are no associated/convenience fees to use your credit card or bank account for payments.
What if my child is an Amazing Grace Christian School student. Which school do I enter?
All parents and guardians need to enter “Renton Prep” (no quotes) as their school on the TEP app. Even if your child attends Amazing Grace, the school you need to enter on the app is:
Renton Prep
How do I authenticate my bank account?
Your bank account needs to be verified. This is done via two small deposits from Stripe into your account. You do not need to make the deposits. These deposits will take 1-2 business days to appear on your online bank statement. The statement description for these deposits will appear on your statement as “RentonPrep TRANSFER AMNTS: [Deposit 1], [Deposit 2].” Here are two examples:
SAMPLE 1
SAMPLE 2
Please enter the two deposit amounts below. When entering the deposits, please do NOT include decimal points: “.86” would only require you to type in “86” (no decimal point) Then, click the Verify Bank Account button.
How can I check my most recent transactions?
A history of your payments can be found on the home screen.
Can I change my payment method in the app?
To change your payment method in the app, go to the payment screen and select the upper right plus sign. See the examples below:
Can I install this app on my computer?
This is an app designed for either mobile or tablet devices. The app cannot be installed on computers or laptops as it is intended for either iOS or Android devices.
How do I pay through the app?
There are currently three ways in which you can pay through the app. You can use your checking or savings account, or you can choose the “Use Credit or Debit Card” option and add a credit or debit card (see image below):
How secure is the app?
Tuition EP uses the Stripe payment platform. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. Furthermore, anyone involved with the processing, transmission, or storage of card data must comply with the Payment Card Industry Data Security Standards (PCI DSS).
Is there a website I can go to instead of an app?
There is no website you can go to pay for tuition or fees. The TuitionEP app will be your destination for making payments (tuition, field trip fees, child care, etc.).
What other payment options will be available?
A payment can be made at the front office, but a $50 processing fee will be charged for each transaction. A transaction consists of any amount paid at a time. For example, if you write a check for tuition, a field trip, and childcare on a Monday, a $50 fee will be assessed. If that Wednesday you make another payment for a field trip you missed, an additional $50 fee will be assessed.
Will I still be able to make payments via RenWeb?
Paying via RenWeb will not be available effective December 2018. TuitionEP will be the only way to pay for fees.
Can I only make tuition payments through the app?
Child care, field trip fees, and other miscellaneous fees are paid through the app in addition to tuition.
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